Terms and Conditions

Last updated: 02 October 2026

The terms that apply when you book household shifting, office relocation, vehicle transport, packing or storage with Bharat Packers and Movers, Patna. Please read them with your written quote.

1. Estimates and your written quote

Prices on this website, the rate card, the cost calculator and the chatbot are approximate estimates. Your price is fixed only in the written quote we send after a free survey (at your home or on a video call), based on your actual goods, distance, floors, packing and access.

If the goods or the job change from what the quote lists (more items, a different address or floor, no lift, extra packing), we tell you the new price before doing the extra work.

2. Booking, advance and payment

Your booking is confirmed when you accept the written quote. Any advance and when the balance is due are written on the quote. We issue a GST invoice for every booking.

Pay only to our business account or against a receipt from our office. Our staff will never ask for an OTP, card PIN or password.

3. Cancellation and rescheduling

You can cancel or move your date free of charge if you tell us at least 48 hours before packing is due to start. After that, we may charge the costs already incurred for that date (for example a booked vehicle, crew or packing material), as written on your quote, and refund the rest of any advance.

If we have to change your date, we tell you as early as we can and agree a new date with you, or refund the advance in full.

4. What we ask from you

Give us a complete and correct goods list and tell us about floors, lifts, parking and narrow access. Get any society, lift or entry permission needed at both addresses.

Keep cash, jewellery, important documents and medicines with you. Tell us about valuable, fragile or antique items before packing so they can be packed and listed properly.

Do not hand over illegal goods or anything dangerous (gas cylinders with gas, fuel, explosives, chemicals, firearms). For a car or bike, keep the RC and insurance copies ready and the fuel low.

You or a person you name should be present at pickup and at delivery to check the goods list and sign it.

5. Packing and handling

Our trained crew packs and handles your goods with suitable material. Basic packing is included in your quote; premium packing such as wooden crates is listed separately if you choose it.

Items you pack yourself are checked only from the outside, so we cannot be responsible for damage inside a carton we did not pack.

6. Transit insurance (optional)

Transit insurance is optional and costs 3% of the declared value of your goods, with a minimum cover of ₹1,00,000. It covers damage, breakage, mishandling and theft in transit. It does not cover road accidents, fire, natural calamities and events outside the transit handling. It is charged over your shifting quote unless the quote includes it.

If you take insurance, claims are settled under the insurance terms, based on the value you declared.

7. Our responsibility and its limits

If goods are lost or damaged because of our mistake while they are in our care, we will repair, replace or pay fair compensation, up to the value declared for that item on the goods list.

We are not responsible for damage that existed before the move, normal wear, internal electrical or mechanical faults not caused by our handling, items packed by you, or loss caused by events outside our control (see "Delays").

8. Damage or loss: how to claim

Please check your goods at delivery and write any visible damage or missing item on the delivery receipt. Report damage or loss within 7 days of delivery, with photos, by raising a complaint on our website or calling us.

We will inspect the claim, tell you the outcome in writing, and repair, replace or pay as agreed.

9. Delivery dates and delays

Delivery dates are our best estimate. Weather, road closures, strikes, permits, accidents or other events outside our control can cause delays. We keep you updated through your Tracking ID and do not charge extra for such delays.

10. Complaints

If anything goes wrong, raise a complaint on our Complaint desk (track-complaint page), in the chatbot, or by calling us. You get a Complaint ID and our team replies within the time shown there.

11. Website use

Do not misuse this website, the chatbot or the forms (spam, attacks or false information). We may block access to protect our customers and systems. Your personal data is handled as described in our Privacy Policy.

12. Law and courts

These terms are governed by the laws of India. Any dispute that we cannot settle together will be handled by the courts at Patna, Bihar.

13. Changes to these terms

We may update these terms. The version on this page on the date of your written quote applies to your booking; the date at the top shows the last change.

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